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Public Notices

April 21, 2014

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Girl, 4, Saves Mom
By Talking With 911

Sun Photo By Kristen Buckles

Taylor Trammell proudly displays her Certificate of Excellence for staying on the phone with 911 to help the dispatcher find her home and save her mother, who was in a diabetic coma. Also pictured is her brother, Jason Jr., and, from left to right at back, 911 Dispatchers Kevin “Bucky” Ayers and Jim Bob White, 911 Training Officer Kelley Dabbs, Taylor’s mother, Natacha Trammell, Greene County-Greeneville Emergency Medical Services Paramedic T.J. Manis and Emergency Medical Technician Robert Reed.

Originally published: 2013-05-07 11:06:29
Last modified: 2013-05-08 10:09:22

Additional Images

4-Year-Old Answers

Cell Phone, Talks

With Dispatcher

Until Help Arrives



Heroes come in all sizes.

Sometimes, a hero is a strong soldier.

At other times, a hero is a delicate package in the form of a beaming four-year-old.

Taylor Trammell has every right to beam with pride -- her mother, Natacha, says she saved her life.

Natacha, a Type I diabetic, is a widow raising four-year-old Taylor and two-year-old Jason Jr. by herself.

After serving from 2006 to 2012 in the military, Natacha retired with serious injuries.

Her husband, Jason Trammell Sr., did not survive his time in service, dying in an IED explosion in 2011.

So when Natacha was unable to wake up from a diabetic coma on the morning of March 13, it was up to Taylor to save the day.

Taking that huge weight on very tiny shoulders, Taylor did her best to wake her mom up.

Finally, at lunch time, she heard her mom's cell phone ring and answered to find the Greene County Emergency Communications District on the line.

According to 911 dispatcher Jim Bob White, Natacha was scheduled to meet a family member in Johnson City. When she did not arrive or answer her phone, the family member contacted 911.


White called Natacha's cell phone and, after several rings, a very small voice came on the phone.

For the next 30 minutes, Taylor stayed on the line, talking with White and telling him everything she could to help her mother.

She told him her name and how to spell it, and she can now rattle off her address with ease.

That day on the phone, the address did not come as easy, White said. However, by staying on the line, she helped them use the cell phone signal to find her location.

That information, along with her name and any other detail they could come up with, helped them locate her home, White said.

In fact, the dispatcher even asked her to look out the window and tell him what she could see near her house.

"I see cows," she told him.


Although scared when Greene County-Greeneville Emergency Medical Services arrived, she overcame her fear to try her best to let them in the door.

"At first I was scared when the ambulance came, but then I was brave," Taylor recalled.

Unable to reach the lock that was just too high for her tiny frame, Taylor tried to move a chair so she could climb up and reach it.

Finally, EMS gained access to the home and rushed to her mother's aid.


On Monday, Natacha, Taylor and Jason Jr. filed into the 911 Office for Natacha to receive a special "Certificate of Excellence in Acknowledgment of Outstanding Achievement."

Taylor clung to the certificate, which was nearly as big as she was.

"Don't let my brother get it, 'cause it's all mine!" she said after turning the certificate over to her mom for safe-keeping. "I saved your life. I'm your hero."

"You are -- you're my hero," Natacha agreed. "You'll always be my hero."

"I want to say thank you to all the nice men and women, and to you. Because without all of them, and without you, Mommy may not have been here," she continued.

"I thank you for that, and I thank you for being very brave and for telling the men and women how to come to take care of Mommy."


EMS, 911 and the Greeneville Fire Department also showered Taylor with gifts and praise for her bravery.

"You done a bang-up job when I talked to you," White praised her.

In turn, the little girl gave EMS a handmade card and twice gave everyone in the room a hug, expressing her complete confidence in them all.

"Thank you for bringing that ambulance for my mommy," she said.

Taylor also informed the EMS workers that she does not like shots, should they ever need to come help her.

For more information and stories, see The Greeneville Sun.

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