Andrew Johnson
Bank And Public
Are Victimized
By BILL
JONES
Staff Writer
Thousands of
local residents received automated phone calls Wednesday evening that authorities say were bogus and
an attempt to obtain bank account numbers and other financial
information.
The calls were continuing this
morning.
Authorities said the calls were purported to be from Andrew
Johnson Bank but were not actually placed by the bank or any organization affiliated with it.
The calls, which were recorded messages, informed the listener and
potential victim that his/her bank cards and been canceled and urged the person to dial an
out-of-state phone number.
(To hear the bogus recorded message go to this
story at www.greenevillesun.com and click the link.)
The number that at
least some persons were asked to call was from Des Moines, Iowa. But authorities said the calls
actually originated outside the U.S.
Those persons who did call the
number, police said, were told by another recorded message to enter their bank account numbers and
other financial information.
Bank Issues Statement
Andrew Johnson Bank issued the following statement this morning:
"Andrew Johnson Bank would like to advise local consumers that
fraudulent phone calls took place starting last night the 23d of July, calling almost all phone
numbers within the 423 area code.
"This phone call stated that they were
representing Andrew Johnson Bank and that your card or account had been deactivated. These phone
calls then asked you to call a 515 area code number to reactivate your card.
"These calls were fraudulent and were not initiated or authorized by
Andrew Johnson Bank. These calls were actually made from overseas using a bogus Internet phone
service. With the Government's help, the bank was able to get this phone number shut down last
night.
"If you gave any of your information out, please contact us
immediately at 423-783-1000 or contact your closest office.
"Andrew
Johnson Bank has reported this fraudulent and felonious activity to the federal authorities who are
tracking the source of the calls.
"In the past, large banks have always
been the target of these types of scams that try getting information from customers. This year,
however, a number of smaller community banks have been the target of these overseas attacks. Andrew
Johnson Bank or no bank has the ability to prevent this type of criminal activity.
"Your best defense against these types of attacks is to never give out
account information. Always remember, Andrew Johnson Bank will never solicit customer's information
via e-mail or telephone.
"Andrew Johnson Bank's Internet banking
services or employees will never request sensitive information such as credit or debit card numbers,
social security numbers, account numbers, ATM PIN numbers, etc.
"Andrew
Johnson Bank provides the highest level of security available to our customer information and the
bank's customer information systems have never been compromised.
If you
need any additional questions answered by the phishing attempts that have taken place, call Steve
Holt, the bank's chief Information Officer at 423-783-1073 or any other bank
officer.
Authorities Comment
Capt.
John Huffine, the Greene County Sheriff's Department's chief detective, said about 8:30 a.m. that at
least "four of five" county residents had reported to the Sheriff's Department that they returned
the call and keyed in their bank account numbers.
Capt. Huffine said it
will be difficult for local authorities to "back-track" the calls to learn where they actually
originated.
At the Greeneville Police Department, Capt. Terry Webb, said
this morning that although police had received about 100 telephone complaints about phone calls he
was unaware of anyone who had reported actually having given away their personal financial
information.
Capt. Webb said the U.S. Secret Service had been notified of
the scam calls. "They have resources to handle things like this that we don't," Webb
said.
He also said authorities suspect that whoever is behind the calls
is using a call-generating computer program to randomly dial phone
numbers.
The Greeneville Police Department and the Greene County
Sheriff's Department reported receiving hundreds of complaints about the phone calls
overnight.
Deputy Sheriff Roy Milton, who was dispatching at the Greene
County Sheriff's Department shortly before 7 a.m. said deputies had taken more than 100 phone
complaints by that time.
At the Greeneville Police Department, Sgt. Steve
Spano said about 6:30 a.m. today that on Wednesday night three officers had been answering phone
calls from worried residents who had received the calls.
Sgt. Spano said
he had received one of the calls himself on his personal cell phone at 7:21 p.m.
Wednesday.
Among others who received the phone calls were several members
of The Greeneville Sun staff.
This morning, police were urging residents
who received the calls but were not victimized by them not to
call.
"We're aware of the problem and the federal authorities are working
on it," Lt. Mike Crum said.