The Tennessee Department of Commerce & Insurance Monday announced a system upgrade that will create a more paperless insurance licensing process.

The system upgrade is “part of ongoing efforts to modernize insurance licensing, save money and remove barriers that hinder the Volunteer State’s economy,” a TDCI news release said.

Beginning at 10 a.m. Tuesday, TDCI “will go live on the newest version of State Based Systems, a web-based application through the National Association of Insurance Commissioners that supports states’ insurance regulation,” the news release said.

Features of the new system include:

  • No more paper licenses will be printed and mailed by TDCI. Instead, licensees can print a license any time by using the SBS License Manager tool.
  • No more renewal notifications will be mailed to Tennessee insurance producers. To be contacted by TDCI, licensees must keep a current business email updated in TDCI’s system. A current and updated email address is imperative to receive notifications. Licensees can update their email online at by clicking on the ‘Change Contact Information’ link.
  • Licenses will now be eligible for renewal up to 90 days prior to their expiration date.
  • Email notifications will automatically be sent once a license is approved.
  • Licensees will continue to be able to print their license and view their CE transcripts online.

“With over 200,000 licensed insurance agents in Tennessee and $44.4 billion in premium volume written in 2019, it is incumbent on TDCI to continually improve our processes in order to create efficiencies and help Tennessee’s insurance professionals succeed while providing responsible regulation to help protect consumers,” TDCI Commissioner Hodgen Mainda said in the release.

During a transition period that began Oct. 7, NIPR and SBS services, including licensing operations and online consumer complaint filing, were suspended.

Consumers should contact TDCI Consumer Insurance Services at 615-741-2218 or 1-800-342-4029 with questions or to file a complaint.

“The SBS improvement will save thousands of dollars in taxpayer monies as well as countless man hours since paper licenses will no longer need to be printed or mailed by our staff,” TDCI Assistant Commissioner of Insurance Rachel Jrade-Rice said.

“I encourage consumers or insurance producers who may have questions about the upgrade to contact our team at the appropriate contact numbers in order to receive additional information,” Jrade-Rice added.

Those with questions pertaining to licensing should contact TDCI Agent Licensing at 1-888-416-0868 or 615-741-2693.

Questions about the SBS transition should be directed to the SBS Service Desk or 816-783-8990.

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